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WORK EXPERIENCE
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Sarah Lawrence College, Bronxville, NY
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October 2002 - Present
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Assistant Director of Academic Computing
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Instructional Technology Highlights - Supported a student theatre production with the use of technology
- Presented for NITLE discussing Open-source Productivity and Collaboration Tools
- Presented at the NITLE 2008 Summit with Reference Staff on Campus Collaboration Services
- Taught workshops on various topics including: Excel, Greening, and MySLC (LMS)
- Collaborated with faculty and student Project Managers to enable US International keyboard access in language faculty offices and post how-to documentation online
- Worked with the Help Desk to install video conferencing software and equipment for a graduate student unable to visit campus due to health issues
- Presented NITLE MIV sessions on Identity Management
- Presented at NERCOMP on the topic Different Help Desks, Similar Goals
- Provided one-on-one assistance to students, faculty, and staff with hardware and software
- Initiated, co-developed, and marketed a Technology Survey
- Initiated Resident Assistant training and Orientation training for incoming and transfer students
- Editor in Chief of the Academic Computing website redesign in 2006
�Administrative Highlights - Managed the daily operations of Academic Computing and the Help Desk
- Assisted the Library Director with the management of five staff members
- Managed 50+ Academic Computing and Help Desk student employees
- Managed two student Project Managers
- Member of the Sustainability Committee since its inception in 2007
- Member of the Committee on Student Life since 2006
- Researched and co-implemented whentowork.com for student employees
- Collaborated with Student Employment and student project managers to standardize and migrate all student employee job descriptions onto MySLC
- Initiated and managed the migration of student email from Squirrel Mail to Google Apps
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DSL.net, New Haven, CT
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May 2000 - October 2002
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Tech Lead
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- Project managed ISP and Backhaul migration switch overs
- Provided network support and configuration of Ethernet and AppleTalk configuration
- Implemented Cisco and Netopia router configurations and modifications
- Supported circuit switching (backhaul) for optimal network traffic utilization
- Administered and supported email, web hosting, and Domain Name Server (DNS) solutions
- Supported TCP/IP configuration
- Provided Firewall administration
- Acted as security coordinator on Abuse/Security team
- Provided DSL network configurations for PC and Macintosh based systems
- Provided technical customer support of DSL.net products and services
- Acted as executive-level escalation point for troubleshooting problems to resolution
- Analyzed network latency issues
- Configured network DSLAMs (DSL Access Multiplexers)
- Provided technical training to team members
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AT&T Global Network , Southbury, CT
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February 1999 - May 2000
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Data Analyst (Consultant)
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- Researched, verified, and completed high performance/broadband circuit orders
- Maintained and updated numerous CLLI and circuit source systems and databases
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HealthCare Systems Associates, Pasadena, CA
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October 1999 - November 1999
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Systems Engineer (Intern)
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- Troubleshoot LAN problems and provided timely resolutions on-site and remotely
- Installed, configured, and backed-up configurations of NetWare and NT
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Bell Atlantic Mobile, Wallingford, CT
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November 1998 - May 1999
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Customer Service Specialist
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- Provided support to customers on cellular equipment use and inquiries concerning service
- Retained customers by implementation of special promotions
- Resolved escalated issues
- Completed special projects as requested by Management
- Assisted with the development of Intranet web sites
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Asaka City Board of Education, Asaka, Japan
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July 1997 - July 1998
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Assistant Language Teacher
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- Prepared lesson plans and team-taught with 16 Japanese Language Teachers
- Provided support to students in and out of class
- Encouraged conversation between students, in English, to develop their conversational ability
- Reorganized visitation schedules to create more interaction with students at each school
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